Cancellation Policy

In an effort to remain timely with our patient flow and allow for optimal client access, we have implemented the following cancellation policy:

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  • Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill the appointment time and clients on our waiting list miss the opportunity to receive services they need. We ask all new and established clients to supply a credit card to have on file. All cards on file are added to the system via a secure electronic process the ensures the information is encrypted and remains secure. In the event we do not receive the required notice for adjustments and cancellations the following fees will be applied to your card or billed to you in the event the card is declined:
  • Notification given at least 24 hours prior to your appointment will NOT receive a charge.
  • No-Shows or notifications given less than 24 hours prior to appointment time will result in a cancellation fee in the following amounts:
    • Service appointments will be charged $100. This deposit if the appointment is kept goes towards service cost. If a patient has a history of two or more no-shows or cancellations, patient may be subject to pay full-service price to schedule per management’s discretion. 
    • Follow-up Appointments will be charged $25. In the event that a patient has a history of two or more no-shows or cancellations, patient may be subject to pay full-service price to schedule per management’s discretion.
    • Members will be allowed three total no shows before fees apply.

You will be reminded of these at the time of scheduling.

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We understand that unplanned issues can come up and you may need to cancel an appointment. As a courtesy, we confirm appointments via email, text, and/or call a week before and the day prior to scheduled appointments. If we have a cancellation on the schedule, we like to offer the time slot to a client on our waiting list, or who is calling for a same day appointment.

 

Without notice of cancellation we are unable to do this. When a patient does not show up for a scheduled appointment, another patient loses the opportunity to be seen.

 

Thank you for being a valued client and for your understanding and cooperation in regard to this policy.